{"article":{"id":360015901392,"url":"https://synchroteam.zendesk.com/api/v2/help_center/en-us/articles/360015901392.json","html_url":"https://support.synchroteam.com/hc/en-us/articles/360015901392-Activate-GPS-tracking","author_id":363207075411,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360000654191,"created_at":"2018-09-19T10:13:46Z","updated_at":"2025-12-26T14:39:51Z","name":"Activate GPS tracking","title":"Activate GPS tracking","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-12-26T14:38:41Z","user_segment_id":null,"permission_group_id":132251,"content_tag_ids":[],"label_names":[],"body":"

Synchroteam allows you to track technicians' travel activities on the Map.

To do so, the administrator first needs to:

You will find the instructions here.

Activate Tracking on the app

The technician can now activate the Tracking on the mobile app and will be able to start making tracked trips.

To do so go to the Menu


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Scroll down and activate the \"Tracking\" option

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Start a Travel activity

In order to be geolocated during their trips, technicians need to start a Travel activity.

To do so:

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Once tracking is activated for the first time, your mobile device will ask you for permission to access the GPS.

If you do not give this permission, you won't be able to start a Travel activity and the technician won't be tracked.

iPhone
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Android
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Turn on background data

Whenever the Synchroteam application is in Background you need to activate the transmission of data in order for the Tracking to remain active so that it can get your GPS coordinates.

On Androïd:

In Settings > Apps > App info

 

\nOn iOS:

Tou must check that the \"Background App Refresh\" is enabled.

To do this, go to \"Settings\" then scroll down the page.

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Click on \"Synchroteam\"

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If \"Background App Refresh\" (1) is disabled, activate it. Next, verify that Synchroteam can access your position (2).

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Here's how to enable your tracking on the mobile app:

 

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