{"article":{"id":4987986962460,"url":"https://synchroteam.zendesk.com/api/v2/help_center/en-us/articles/4987986962460.json","html_url":"https://support.synchroteam.com/hc/en-us/articles/4987986962460-Strict-Invoicing","author_id":374525532411,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360002075051,"created_at":"2022-05-31T13:31:56Z","updated_at":"2025-12-29T09:30:12Z","name":"Strict Invoicing","title":"Strict Invoicing","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-12-29T09:30:12Z","user_segment_id":null,"permission_group_id":132251,"content_tag_ids":[],"label_names":[],"body":"

Strict invoicing enables you to prevent changes on invoices once they have been issued.
If changes need to be made to the invoice, a credit note will automatically be created as well as a new Draft.

 

Activate Strict Invoicing

In order to activate it go to Settings > Options and tick the option « Strict Invoicing ».

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Please note that the activation or deactivation of strict billing is not retroactive.

Meaning that all invoices created before the activation of this option will remain editable when in \"Created\" status and will not automatically generate a credit note if you edit or cancel them.

 

 

Editing an invoice

 

Only Drafts can be completely modified.

\"Capture_d_e_cran_2022-05-31_a__17.55.10.png\"

Once you have saved your Draft as a New Invoice :

If you wish to edit the above data on a Created, Sent, Paid or Late Invoice, the following will happen:

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  1. the invoice will be cancelled
    2. \n
  2. a credit note will be created
    3. \n
  3. a new Draft will be created with the exact same data, which can be editable
    4. \n

\"Capture_d_e_cran_2022-05-31_a__17.58.58.png\"

 

\"Capture_d_e_cran_2022-05-31_a__18.00.01.png\"

 

Deleting or Cancelling an invoice

Only Drafts can be deleted.

 

\"Capture_d_e_cran_2022-05-31_a__18.02.37.png\"

 

When an invoice is in Created, Sent, Paid or Late status then it can only be cancelled.

If you cancel an invoice then a credit note will automatically be created.

 

\"Capture_d_e_cran_2022-05-31_a__18.04.13.png\"

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Changing the status to Paid automatically adds the date to the Paid field. \n
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\nHowever, if a Paid invoice has reverted to the Late, Created, or Sent status (1), you can remove the date from the Paid field by clicking the delete cross that appears in the field (2):\n
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