The screenshots are similar for iOS and Android
Synchroteam offers the possibility to enable or disable GPS tracking on the mobile device.
Click to open the menu
Scroll down and click on "Tracking"
Tracking Configuration Page:
1 - Enable or disable the tracking
2 - Frequency (in meters): sets the distance between two GPS recordings
3 - Days when the tracking is activated
4 - Hours when the tracking is activated
5 - Save button
Once tracking is activated for the first time, your mobile device will ask you for permission to access the GPS. If you do not give this permission, tracking will remain disabled.
Authorization request (iPhone)
Authorization request (Android)
On iOS, you must also verify that the "Background App Refresh" is enabled.
To do this, click on "Settings"
Then go down the page
Click on "Synchroteam"
If "Background App Refresh" (1) is disabled, activate it. Next, verify that Synchroteam can access your position (2).