Setting up the different Time Zones
On your accountGo to Configuration (1), Regional Settings (2), under Date and Time Format go to the drop-down Time Zone list (3) and select your own Time Zone (4).
For your techniciansGo to Configuration (1), Users (2) click on a technician's name (3) then on "Edit". Then in the details select the technician's Time Zone (4).
For your customers/sitesGo to Customers (1), in the list of customers or sites (2), click on one of them (3) then click on "Edit" (4).
In the customer's/site's details select their Time Zone.
Scheduling a JobLet's take an example where the account is at UTC +00:00, the technician is UTC +01:00 and the customer is UTC +02:00
Whether it is the administrator, the manager or the technician who schedules the job the time chosen will always be the time set for the technician's time zone.
To help you see the time difference when scheduling a job for today you can go to the daily Schedule (1) and you will see a blue line (2) indicating your local time and orange lines (3) indicating each technician's local time.
The Back office is on UTC +00:00 therefore the first techncian is on UTC +01:00 and the second one is on UTC -04:00.
If the job is scheduled at 4 PM either from the Back Office or the app (and not from the customer portal) here are the different views:
- From the Back Office (UTC +00:00):
- From the technician's mobile device (UTC +01:00):
- From the customer portal (UTC +02:00):
When seen by the customer, the job is scheduled at 5 PM.