You are unable to synchronize?

(error message, blocked mobile device, or report not updated).

Solutions to check first

1. Check connection

   • Test internet browsing on your mobile device.
   • Turn Wi-Fi or mobile data off and then back on.
   • If possible, switch networks or use 4G.
   • Plug the device into a power outlet.

2. Force sync

   • Open the Synchroteam application.
   • Go to Menu → Click on the icon in the top right corner of the screen ↻
   • Wait for the process to finish.

3. Restart device

   • A simple authentification reset often resolves session problems.

4. Log out/log back in to the app

   • Menu → Log out
   • Log in again with your Synchroteam credentials

5. 📌Do not reinstall the app

   • REINSTALLING THE APPLICATION will delete all unsynchronized reports.

6. 📌Do not WIPE ALL DATA

• WIPE ALL DATA is on the mobile app login page.
• WIPE ALL DATA will delete all unsynchronized reports.
  1. Before doing so, verify that the Last Synchronization date has updated following the last successful synchronization.
  2. When clicking on WIPE ALL DATA, the technician can check the date of their last successful synchronization. If the date has not updated, they must not proceed and instead click => No and restart the synchronization.