You are unable to connect to Synchroteam

(error message, rejected credentials, or blocked account).

Solutions to check first

1. Check your login details

   • If the error message indicates an authentication problem, you should check your credentials.
   • Make sure your email address is correct.
   • Check the capitalization of the letters in your password.
   • Try entering your credentials manually again.

2. Reset your password

   • Click on "Forgot your password?"
   • Follow the link you received by email
   • Create a new password
   • Remember to check your spam folder

3. Check your internet connection

   • Test access to a website.
   • Switch networks (Wi-Fi / 4G).
   • Try connecting again.

4. Check your Subscription and Billing

   1. In Billing: Check that the latest invoice has been processed.
   2. In Subscription: Update the Payment Method information.

5. Application mobile : forcez la synchronisation

   • Completely close the application.
   • Plug the mobile device into a power outlet and restart the application.
   • Tap Sync and do not interrupt the process until synchronization is complete.