Synchroteam allows you to set up notification triggers and rules for each Job status change (Scheduled, Started, Completed,...).
You can then choose to send a Webhook, which is an HTTP call made to an event and display all the notification history assigned to the defined URL.
NOTIFICATION SET UP
Go to "Settings" (1) > "More" (2) > "Notifications" (3).
To create a notification click on "Add".
In the notification window you will need to select a trigger, (1) choose a notification method and type the URL (3).
Please note that several messages (Webhook) can be sent for a single trigger.
To do so you can click on the button "+ Add message" (3) or you can duplicate the message of your choice by clicking on the double file icon (4) next to it.
You can also decide to send notifications only for a job type and/or for a customer in particular (5).
1. Select a Trigger
- Choose an event for which you will want the notification to be sent
Notifications can be sent for a job created, scheduled, started, suspended, completed, validated, cancelled or unscheduled.
- Choose the person responsible for the event
Events can be triggered by an Administrator/Manager, the customer, the technician or either one of them.
2. Choose a Method by Webhook
- Choose to send by Webhook.
You can use as an example the https://webhook.site, which allows you to create temporary URLs and to check the content of all HTTP requests which call this temporary URL.
3. Select the filters
Select a job type and / or customer for which you would like to generate notifications.
Once selected, notifications will only be sent out for jobs which have the selected job type and / or customer.
You can see the list of notifications sent by Webhook, for each job, accessing the job details.
At https://webhook.site, you can also check the content of all HTTP requests that call the temporary URL defined in the configurations of the same notification.